How To Change Your Chase Bank Username: Step-by-step

Currently, it is common for banks to offer their users online banking platforms, from which they can carry out a wide variety of transactions, such as transfers, payments or deposits, and to use these systems, it is necessary to have a username and a password. 

However, what if you need to change some of this information, say, your username? Well, in this article we are going to explain how to change your Chase username, and we are also going to give you a series of tips on cybersecurity so that your login information is safe.

How To Change Your Chase Bank Username: Step-by-step

But why are usernames used in online banking?

There are many reasons why usernames are used on the online banking platforms of different banks, including Chase.

  1. Prevent someone from maliciously blocking someone else’s account. In that way? Well, if someone knows your Chase username, they can get your account locked out by making repeated login attempts with incorrect passwords.
  2. It makes it difficult to hack accounts, as a user is as difficult to guess or get as a password.
  3. The amount of information that a hacker needs to carry out his fraudulent activities increases. Essentially, the username is an extension of the password that is expected to be as difficult to come by as this.

Can I change my Chase username?

Of course! And to do so, follow these steps:

  1. Go to
  2. Click on the icon that looks like a person and is located in the upper right of the home page.
  3. Locate the “Profile and Settings” section and click on the link that says “Edit.”
  4. Enter your new username in the “New User ID” text box.
  5. Save your changes and voilà! You now have your new Chase username.

Requirements for a Chase Username

There are certain requirements that your new username must meet, otherwise, the system will not accept it. Although they are not as strict as passwords, they are necessary in order to maintain the security of the platform.

Well, all Chase usernames, both new and changed, must:

  • Be between 8 and 32 characters long.
  • Include at least one letter and one number.
  • Not be equal to the password.
  • Do not include special characters (&,%, *).

In this order of ideas, we recommend that you avoid using:

  • Your first or last name.
  • Your date of birth or anniversary.
  • Your address, city, state, or zip code.
  • Your social security number.
  • Email address, phone number, or account number.
  • The answers to your security question.
  • Pet names.

Read Also: How To Change Your Address In USPS – Quick Guide

What should I do if I have forgotten my Chase username?

On the login screen, click the “Forgot your username/password?” Link. Choose an option to verify your identity and enter the corresponding information. Then select “Another Chase account”, enter your account number, and to continue with the process choose “Next”.

What if I have more than one Chase bank account or financial product?

Well, no problem, since they will all be reflected in your online account. Now, in order to see them, you have to add them one by one by logging into your account and selecting “Add personal accounts” in the “My accounts” section.

What if I have an investment account that begins with a letter?

In this case, you have to enter the full account number exactly as it appears on your statement, in capital letters.

What if I am an international business customer?

If so, you have to use the Chase Business Online system, for which you must contact the bank at 00-1-713-262-3300.

Things to do to protect your Chase online banking information

On both and the Chase Mobile app, you can safely bank anytime, from almost anywhere, thanks to the security and protection that a bank the size of Chase can offer. In this order of ideas, the bank uses the latest technology in computer protection so that you can carry out all the transactions you need without your information being compromised.

First of all, make sure you are on

Before logging into your account online, make sure you are on the authentic website. To do this, check the address bar and check that:

  • There is a lock icon.
  • The Chase logo appears.
  • The address is

Do you suspect that you have shared your personal information?

If so, sign in to as soon as possible and verify your account information. If you notice any suspicious activity, report it to the bank immediately. You can get more information on how to do it in this link.

On the other hand, if you believe that you have mistakenly provided personal information (such as your account number, password, or PIN) in an email, text message, or website that could be fraudulent, you should also contact Chase immediately.

And, if you have shared your username or password with a person or a service with whom you do not feel safe, change them at any time in “Profile and settings”.

Finally, if you receive an email that you consider to be fraudulent, please forward it to the address [email protected]. The bank will send you an automated response to let you know that they have received the message and that they will carry out the corresponding investigation.

Don’t give anyone your username and password

Giving anyone access to your Chase online account can put not only your financial information at risk but your money as well. So be wary of finance websites and apps that offer purported tools for managing accounts, investing, or preparing taxes.

Chase has strategic alliances with some companies that do offer these services, for which you must enter your username and password directly into a secure window of the online banking platform, or from the website or application of the company/service in question. In this sense, you can see all the services linked to your account by entering the “Applications and Websites” section, as well as remove access if you change your mind.

However, before you link your Chase online banking account to any service, we strongly recommend that you:

  • You check the veracity of the service.
  • You research their security practices.
  • Understand what they plan to do with your information.
  • Change your password if you decide to revoke access.

Be as creative as you can with your password

If you are a regular user of social networks, surely you know that it is important to use a highly secure password. Well, this also applies, and with much more reason, for any financial account you have.

The most secure passwords combine letters, numbers, and special characters, and as we’ve mentioned before, never use information like your pet’s name, your child’s name, or anything else that a scammer can easily discover, like your address, number. phone number, or date of birth. For added security, we recommend that you change your password regularly and avoid using the same password for multiple sites or financial institutions.

We also advise you to use an email provider that has a two-step verification service.

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